Customer care is an essential part of any company. You already know that. But what you may have never considered is that customer care could double as you biggest marketing campaign. A company known for bad customer service will never be able to counteract that bad reputation with a sleek marketing campaign. An Ovum survey said that 76% of customers would stop doing business with a brand after a single bad experience.
Customer care is an essential part of any company. You already know that. But what you may have never considered is that customer care could double as you biggest marketing campaign. A company known for bad customer service will never be able to counteract that bad reputation with a sleek marketing campaign. An Ovum survey said that 76% of customers would stop doing business with a brand after a single bad experience.
Share this Article
Recommended